The Villas FAQs
Find quick answers about your stay at The Villas, including check-in/out, breakfast, resort fees, policies, parking, and reservation changes.
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What are check-in and check-out times?
Check-in is after 3:00 PM and check-out is before 11:00 AM.
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Where do we check in?
Hotel check-in is at the Welcome Center inside The Still House.
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Is there a minimum stay?
A two-night minimum applies on select weekends May 1 through November 1.
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Is breakfast included?
Yes. Guests receive two continental breakfasts per suite per day.
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How does breakfast work?
Breakfast is ordered in the morning using the QR code found in each suite. Orders are placed between 7:00–9:00 AM and delivery typically takes 20–40 minutes.
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What is the resort fee?
A $20 daily resort fee per suite applies (not included in the room rate).
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What is the cancellation policy?
In general: 30+ days gets a full refund, 15–29 days includes a fee, and 14 days or less is non-refundable.
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Can we do early check-in or late check-out?
Early check-in and late check-out are not accommodated.
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Are pets allowed?
No, the estate is pet-free (service animals permitted).
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Is smoking allowed?
No, smoking and vaping are not permitted on the estate.
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Where do we park?
On-site parking is available near The Villas.
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Can we walk to dining and the Marketplace?
Yes, you are on the estate with walkable access to venues.
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Do you offer gift cards that apply to lodging?
Gift cards are available and can be used towards overnight stays.
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Are kids allowed?
Yes, but rooms are designed for rest; quiet hour expectations are covered in policies.
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What amenities are included?
Suites are designed with upgraded comforts; the stay pages list current inclusions.
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How do I modify my reservation?
Call Guest Services at 330-497-1000 option 2 to make changes to your overnight reservation.
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Do you offer wedding blocks or group lodging?
Visit our Weddings & Groups page to learn more.